LiPLAB Terms & Conditions

These terms apply to LiPLAB private workshops, corporate events, interactive beauty experiences, public workshops and purchases of products or equipment.

View our policies:

1. Private Workshops & Event Experiences

These terms apply to privately booked LiPLAB Lipstick-Making Workshops, Lip Gloss Bars, Perfume Bars, Perfume Workshops, corporate activations, private celebrations and other hosted experiences.

Booking & Payment

  • Quotations are valid for 15 days and remain subject to facilitator availability until the booking is confirmed.
  • A 50% deposit is required to secure the event date.
  • The outstanding balance must be paid no later than 7 days before the event.
  • Bookings made within 7 days of the event must be paid in full at the time of booking.
  • The client must receive these terms before accepting the quotation. Acceptance of the quotation and payment of the deposit constitute acceptance of the agreed booking terms.

Guest Numbers & Minimum Bookings

  • Minimum guest numbers or booking values apply according to the selected experience and will be specified in the quotation.
  • Final guest numbers must be confirmed at least 7 days before the event.
  • Once guest numbers have been confirmed and invoiced, reductions do not automatically qualify for refunds or credits, subject to applicable law.
  • No refunds or credits are normally provided for individual guests who do not attend a confirmed event.
  • Additional guests may be accommodated if sufficient materials, equipment and facilitator capacity are available. Additional charges will apply.
  • Premium rates may apply to smaller private bookings.

Experience Duration

The duration of each experience will be confirmed in the quotation.

  • Lipstick-Making Workshops: Approximately 1.5–2 hours, including time for lipstick freezing, demoulding and packaging.
  • Lip Gloss Bar: The bar and facilitator are booked for a maximum of 2.5 hours unless otherwise agreed in writing.
  • Perfume Bar: Operates as an interactive fragrance activity during the agreed booking period.
  • Perfume Workshops: Approximately 40–90 minutes, depending on the selected format and number of participants.

The booked time begins at the agreed event start time. Delays caused by the venue, organiser or guests do not automatically extend the booking period.

Additional time may be accommodated at an additional charge, subject to facilitator availability.

Venue & Setup Requirements

Venue hire, refreshments, furniture, tablecloths and party decorations are not included unless expressly stated in the quotation.

The client or venue must provide:

  • Suitable, stable tables and adequate working space for the selected activity.
  • Good lighting and protection from excessive wind, heat, rain and direct sunlight.
  • A suitable freezer for lipstick-making workshops unless alternative arrangements have been agreed.
  • Access to the setup area before the agreed setup time.
  • Sufficient access for LiPLAB to unload, set up and remove equipment safely.

Travel, Parking & After-Dark Events

  • Travel is included only where expressly stated in the quotation.
  • Additional travel, tolls, parking fees, venue access charges and similar costs may be charged to the client where applicable.
  • Events requiring travel or equipment collection after dark may be subject to additional charges or special arrangements.
  • Where an event ends late or the location creates safety concerns, LiPLAB reserves the right to require suitable security, safe parking or alternative collection arrangements, agreed before the event.
  • Additional accommodation or travel charges may apply for out-of-town events.

Products, Ingredients & Allergies

  • All products, ingredients, fragrances, flavours, pigments and packaging are subject to availability.
  • LiPLAB may substitute unavailable items with similar suitable alternatives where necessary.
  • Participants must disclose known allergies or ingredient sensitivities before participating.
  • Although cosmetic-grade ingredients are used where applicable, individual sensitivities and allergic reactions may occur.
  • Participants must follow all facilitator instructions, including safe handling of heated equipment, fragrance materials and cosmetic ingredients.

Children & Supervision

Children participating in LiPLAB activities remain under the supervision and responsibility of their parent, guardian, host or designated responsible adult unless otherwise agreed in writing.

Equipment Loss, Theft & Damage

IMPORTANT: THE BOOKING PARTY ACCEPTS RESPONSIBILITY FOR MISSING, STOLEN OR DAMAGED LIPLAB EQUIPMENT AS SET OUT BELOW.

All LiPLAB tools, materials, equipment and reusable accessories remain the property of LiPLAB unless specifically identified as take-home items.

This includes, but is not limited to:

  • LiPLAB mirrors and display accessories.
  • Lipstick burners, moulds, spoons and tools.
  • Fragrance, perfume oil and flavouring bottles.
  • Display stands, containers and reusable equipment.
  • Any additional tools, materials or equipment supplied for the activity.

The booking party agrees to be responsible for the reasonable replacement cost of LiPLAB items lost, stolen, damaged or removed without authorisation during the booked event, except where LiPLAB is responsible for the loss or damage or where liability cannot lawfully be transferred to the client.

Replacement charges may include:

  • The actual replacement cost of missing or damaged items.
  • Reasonable shipping and delivery costs.
  • Applicable customs duties and import costs where necessary.

LiPLAB may conduct equipment checks before and after the event. Missing or damaged items will be documented and the booking party may be issued with an itemised replacement invoice, payable within 7 days.

Only completed products and items expressly included in the participant’s package may be taken home.

All other LiPLAB equipment and materials must remain at the activity station.

Participant Conduct & Safety

Participants must follow all reasonable safety instructions provided by LiPLAB facilitators.

Disruptive, unsafe or inappropriate conduct that interferes with the event or compromises the safety of participants and facilitators will not be tolerated.

LiPLAB may suspend an activity or remove a participant where reasonably necessary for safety. Any refund entitlement will depend on the circumstances and applicable law.

LiPLAB is not responsible for participants’ unattended personal belongings or incidents outside its reasonable control, except where liability arises by law.

Cancellation & Refund Policy – Private Bookings

Private events require advance preparation, stock allocation, staffing and date reservations. The following cancellation terms apply, subject to reasonable charges permitted by applicable law.

  • 15 days or more before the event: For bookings scheduled during August and September, a cancellation fee of 15% of the booking value may apply.
  • 8–14 days before the event: Up to 50% of the booking value may be retained as a cancellation charge, where reasonable in the circumstances.
  • 7 days or fewer before the event: A cancellation charge of up to the full booking value may apply, depending on preparation costs, commitments already made and the likelihood of replacing the booking.
  • No-shows: Where a booked event cannot proceed because the client or participants fail to attend, reasonable cancellation charges may apply.

Cancellation charges will be assessed in accordance with applicable consumer protection legislation, taking account of the relevant circumstances.

No cancellation fee will be charged where prohibited by law.

Rescheduling

Requests to change event dates are subject to facilitator availability and must be submitted as early as possible.

  • A change of date is not guaranteed.
  • Additional charges may apply where LiPLAB has already incurred non-recoverable costs.
  • Additional travel, staffing or stock costs may apply to the new date.

Events Beyond Our Control

Where an event cannot proceed due to circumstances reasonably beyond either party’s control, LiPLAB will endeavour to arrange an alternative date where possible.

Refunds, credits and responsibility for costs will be assessed according to the circumstances, booking agreement and applicable law.

Acceptance of Terms

By accepting a LiPLAB quotation or confirming a booking, the booking party acknowledges and accepts these Terms & Conditions, including the equipment loss, theft and replacement-cost provisions, provided these terms were made available before the booking was concluded.

2. Public Workshops – Bookings & Refunds

These terms apply to publicly advertised and ticketed LiPLAB workshops and events booked directly through LiPLAB or an authorised ticketing platform.

Workshop Inclusions

Each public lipstick-making workshop includes the ingredients, pigments, equipment and guidance needed for each participant to create one lipstick, unless otherwise specified in the event description.

The workshop generally lasts approximately 2 hours and includes:

  • Selecting and mixing a personalised lipstick colour.
  • Pouring the lipstick mixture into moulds.
  • Approximately 30 minutes for freezing, allowing for a break.
  • Demoulding and packaging the completed lipstick.

Other public workshops may have different inclusions and durations, which will be stated on the relevant event page.

Venue meals, beverages and additional purchases are excluded unless expressly included in the ticket description.

Bookings & Seat Reservations

Public workshops operate with limited available seats and require advance preparation of materials, ingredients, equipment, staffing and venue arrangements.

  • A booking is confirmed once payment has been successfully received.
  • Each confirmed booking reserves a place that may no longer be available for sale to another participant.
  • Workshops may require a minimum number of confirmed participants, as stated on the event page.

Cancellation & Refund Policy

Due to limited seating and advance preparation, cancellations may attract reasonable charges.

  • 15 days or more before the workshop: A cancellation charge of up to 50% of the ticket price may apply, where reasonable based on preparation, administration and other relevant costs.
  • Less than 15 days before the workshop: A cancellation charge of up to the full ticket value may apply, where reasonable based on the circumstances.
  • Same-day cancellations and no-shows: A charge of up to the full ticket price may apply where justified by the reserved seat, costs incurred and limited opportunity to resell the place.

Cancellation charges will be assessed in accordance with the Consumer Protection Act and other applicable legislation, including circumstances in which fees may not legally be charged.

Ticket Transfers & Rescheduling

  • Participants who are unable to attend may transfer their ticket to another person, provided LiPLAB is notified before the workshop begins.
  • Requests to transfer a booking to a future workshop date may be considered at LiPLAB’s discretion, subject to availability and any applicable costs.
  • A price difference may be payable where the alternative workshop has a higher ticket price.
  • Where a participant has already been granted one discretionary rescheduling, further requests may be declined, subject to applicable legal rights.

Illness & Unforeseen Circumstances

Participants should inform LiPLAB as soon as possible if illness, travel disruptions, family emergencies or other circumstances prevent attendance.

Requests for cancellation, refund or rescheduling will be considered in accordance with the booking terms and applicable consumer protection legislation, including statutory exceptions relating to death or hospitalisation.

Changes or Cancellations by LiPLAB

If LiPLAB cancels a public workshop, participants will be offered a refund or the option of transferring their booking to a suitable alternative date.

Material changes to an event will be communicated to affected participants as soon as reasonably possible.

Allergies & Safety

  • Participants must inform LiPLAB of any known allergies or sensitivities to ingredients used in the workshop, including mica, nuts and beeswax products where applicable.
  • Participation may not be suitable for individuals with certain allergies.
  • Participants must follow facilitator instructions, particularly when handling heated equipment or cosmetic ingredients.

Participant Behaviour

Disruptive or unsafe behaviour that negatively affects other participants or the safety of the activity will not be tolerated.

LiPLAB reserves the right to remove participants where reasonably necessary for safety. Refund entitlement will depend on the circumstances and applicable law.

Nature of the Workshop

LiPLAB public workshops are recreational creative experiences and are not intended as professional training for starting a commercial cosmetic manufacturing business.

Acceptance of Terms

By purchasing a public workshop ticket, the participant acknowledges the booking conditions, limited seating arrangements, cancellation provisions and other applicable workshop terms made available before purchase.

3. Product & Equipment Returns and Refunds

This policy applies to physical products and equipment purchased from LiPLAB, including DIY kits, pigments, lipstick base ingredients, lipstick-making tools, accessories and related products.

This policy does not apply to invoices issued to event organisers for missing or damaged LiPLAB equipment.

Return Period

Customers wishing to return an unwanted product should contact LiPLAB within 7 days of delivery or collection.

Voluntary returns are subject to the conditions below.

This 7-day period does not limit any longer return, refund or remedy rights provided by applicable legislation.

Condition of Returned Items

For voluntary returns of unwanted products, the following conditions apply:

  • Items must be unused and unopened.
  • Items must be returned in their original packaging.
  • Products must be in suitable resalable condition.
  • Returned items may be inspected before a refund or exchange is approved.

Cosmetic Ingredients & Hygiene-Sensitive Products

For health, hygiene and product-safety reasons, voluntary returns of opened or used cosmetic ingredients are not accepted.

These include:

  • Cosmetic colour pigments and mica powders.
  • Lipstick bases and cosmetic raw materials.
  • Fragrance and flavouring ingredients.
  • Other opened or used cosmetic-making ingredients.

These exclusions do not apply where the customer has statutory rights relating to defective, unsafe, unsuitable or incorrectly supplied products.

Equipment Returns

Unwanted equipment, including lipstick burners, moulds and other cosmetic-making tools, may qualify for a voluntary return where:

  • The equipment is unused and undamaged.
  • The return request is submitted within 7 days of delivery or collection.
  • The equipment is returned in its original packaging and condition.

Return Shipping

For voluntary returns, customers are responsible for return shipping costs and the safe return of products unless otherwise agreed.

Where products are defective, incorrectly supplied or subject to a statutory return right, shipping responsibilities will be handled according to applicable consumer protection legislation.

Damaged, Defective or Incorrect Products

Customers are encouraged to notify LiPLAB within 48 hours of delivery if an order arrives damaged, defective or incorrect, preferably with photographs.

This notification period is intended to assist with prompt resolution and does not remove statutory rights to return defective goods or claim an applicable remedy.

LiPLAB will assess the matter and arrange an appropriate repair, replacement, refund or other legally required resolution.

Refund Processing

  • Approved refunds will be processed using the original payment method where possible.
  • Refund processing generally takes 5–10 working days, depending on the payment provider.
  • Any statutory refund deadline will take precedence.

Important Notice

Opened or used cosmetic ingredients generally cannot be returned for change-of-mind reasons under LiPLAB’s voluntary returns policy.

Nothing in this policy excludes or limits customers’ rights under the Consumer Protection Act or other applicable legislation.

Contact LiPLAB

For bookings, cancellations, returns or enquiries, please contact LiPLAB.

Website: www.liplab.co.za

Email: team@liplab.co.za

WhatsApp: +27 82 944 5083